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Evo-ERP and DBA Classic >> Sales >> Problem with voiding invoices
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Message started by becky on 01/09/04 at 08:16:48

Title: Problem with voiding invoices
Post by becky on 01/09/04 at 08:16:48

Wednesday we voided an invoice that had been created and posted on Monday. Too many line items had been released and therefore too much was invoiced. When we tried to void it, it only partially worked. It created a credit memo invoice for $0. The inventory item was not changed nor was the original sales order. When we go back in to try to void it again to complete the void we get a message that it has already been voided.
What triggered our finding the problem was the inventory item went negative.
We have used AR to credit the original invoice and done some deleting and re-adding of line items in the sales order to fix it. But what would have prevented the void from completely working in the 1st place? The fact that it was posted? or the Negative Inventory quantity?
This has happened before (the void not completely working) but we are not sure of all the circumstances.

Title: Re: Problem with voiding invoices
Post by Laura on 01/09/04 at 08:57:27

I think DBA has always had a problem with voiding invoices.

After a similar problem several years ago, I was instructed by Lynn to always issue a credit memo by reopening the SO and entering negative qtys, rereleasing, and then printing a CM.

There probably have been updates to "fix" the void problem, but for safteys sake we still issue credit memos rather than a void. To be safe I have blocked this function from most of our users.

Best of Luck,
Laura

Title: Re: Problem with voiding invoices
Post by aricon on 01/09/04 at 09:09:35

Actually ISTS has fixed most of these problems with some of their latest patches and enhancements. Might want to sign up and get those.

Title: Re: Problem with voiding invoices
Post by relmol on 01/09/04 at 10:38:33

I Becky, I also have had the same problem this week, we have used the voided invoice program all the time, nobody's perfect!, on ours we had 5 that had the wrong cost in voiding these some line items are missing, some just the freight was on the CM, I have no idea were all this stands in the system and I am very confused!! I called Lori at DBA and after 2 conversations she could not help me, I hope Lynn is working on this right now!

I am thinking of going to my previous back-up as I have everything at a standstill.....

Dave

Title: Re: Problem with voiding invoices
Post by aricon on 01/09/04 at 10:41:42

As I indicated, ISTS HAS in fact fixed this. You would need to sign up for the service (I mean, come on...it's CHEAP!!), and then install the updates and your problems will not reoccur. Plus you get lots of other stuff. :)

Title: Re: Problem with voiding invoices
Post by Laura on 01/09/04 at 11:52:32

Don't assume we haven't. (although I can't speak for Becky's compnay) I HAVE paid monthly since last March. However I have never used any of the updates...yet.

We really only upgraded once a year before, and I will probably stick to that, as I don't really know how. So when I do download the upgrades I will need a lot of help.

Thanks,
Laura

Title: Re: Problem with voiding invoices
Post by aricon on 01/09/04 at 12:07:12

Laura,

Not to be dense here....but, why would you pay for something and then not use it? ???

Title: Re: Problem with voiding invoices
Post by NovaZyg on 01/09/04 at 12:14:12

They are paying for continued development of DBA. If no one signs up and pays then we stop developing and fixing....

If they choose to only update once a year then that is up to them. but they are entitled to all the enhancements we have made.

Now if only more people would pay to fund development then I would not need to wear a "Will program for Food" sign around my neck. ;D

Title: Re: Problem with voiding invoices
Post by relmol on 01/09/04 at 12:22:45

Hi All,

I have updated with Lynn and have been a member since she started and I have just had this problem so no it is not fixed yet!

I also have another problem that has just started within the last 3 months, example, on certain SO we have, say 6 line items, today we ship 5 out of the 6. tomorrow we ship the last line item, on the PS and invoice all the 2nd line descriptions from the previous 5 are printed on both! Like I said we have never, in three years, have had these things happen..

Title: Re: Problem with voiding invoices
Post by aricon on 01/09/04 at 13:09:04

Allen,

You would still wear the sign.... ;D

Title: Re: paying for ISTECH and not using it
Post by Laura on 01/09/04 at 14:38:16

Lorne asked: Not to be dense here....but, why would you pay for something and then not use it?

The main reason was/is to support Lynn. And to show her how much I appreciated her. Also I knew that I would eventually upgrade and she would have hours of work in it. Also I want ISTECH to be successful.

To be fair, all I pay is $420.00 a year. That is the cheapest plan. But I don't feel guilty using the free forum, and when I decide to download the upgrades, I will have hopefully contributed my fair part.

We are a small podunk company.

Title: Re: Problem with voiding invoices
Post by aricon on 01/09/04 at 15:05:08

Podunk???????

Title: Re: Problem with voiding invoices
Post by lmk223a on 03/03/04 at 13:44:34

Replying to Reliant Mold, reply#8 with 2nd invoice printing comment lines.

When printing an invoice via SO-F, there is a question that says "print comment lines? Y or N" Our default is "Y", but we have found if we override this to"N" the comment lines for the other items (i.e. 2nd line descriptions) do no appear on the invoice. Why not give this a try?