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Evo-ERP and DBA Classic >> Manufacturing >> PO email
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Message started by cathyh on 12/18/07 at 10:53:49

Title: PO email
Post by cathyh on 12/18/07 at 10:53:49

We have a vendor whose email in the contact info is exactly the same as in the outlook contacts, yet when the PO is emailed to him through Evo, we get a "could not deliver no such person in our organization" error, but when it is sent through outlook it is delivered fine.
Has anyone else experienced this? Can anyone offer any solutions?
Thanks!

Title: Re: PO email
Post by Dave Miller on 12/18/07 at 14:45:34

For some reason, I have customers/vendors, who reseive my emails out of EVO as SPAM and are rejected by their server. If I email them out of Outlook, they go thru fine.

Title: Re: PO email
Post by kkmfg on 12/18/07 at 19:55:56

In all likelihood Evo is putting different mail headers on the messages than outlook would. It would be informative if someone could post a raw message out of both Evo and Outlook. It'll be easy to get the outlook one but I don't know how easy it'll be to get the Evo one.

Title: Re: PO email
Post by Lynn_Pantic on 12/18/07 at 21:23:30

Could you get the raw Evo message from a BCC?

Title: Re: PO email
Post by kkmfg on 12/19/07 at 05:59:15

Pretty much. In fact, I suppose the easiest thing to do is send it to yourself. Then you can open up the email's source and see what it looks like. Granted, either way you'll get some additional headers from your mail server that delivered it to you but it'll still be pretty close.

Below are the censored headers from an email I recently sent to a mailing list:

Message-ID: <4762958B.2030205@kkmfg.com>
Date: Fri, 14 Dec 2007 09:39:07 -0500
From: Me <myemail@kkmfg.com>
User-Agent: Thunderbird 2.0.0.9 (Windows/20071031)
MIME-Version: 1.0
To: mailinglist@somewhere.com
Subject: Something
References: <81e08d920712140617tb211a02o8bb620fa3be172b@mail.gmail.com>
In-Reply-To: <81e08d920712140617tb211a02o8bb620fa3be172b@mail.gmail.com>
Content-Type: text/plain; charset=ISO-8859-1; format=flowed
Content-Transfer-Encoding: 7bit

Presumably such a set of headers will not get tagged as SPAM. So now the thing to do is get me or someone else to post the headers off an email out of EVO.

Title: Re: PO email
Post by David Waldmann on 12/19/07 at 07:21:15

If I am understanding correctly, the mail is never sent, and so it could not be labeled as spam.

When I try and send email from the link in AR-A my message does not go through either (I just re-tested it in case it had been fixed in the last year). I get message from "System Administrator" in my Inbox that says "The following recipient could not be reached". As far as I know this has been a problem from day one. I don't know if it's related or not.

Title: Re: PO email
Post by cathyh on 12/19/07 at 08:47:38

That is what I got, a system administrator message saying there was no such person at the server I was sending to. But the email goes through in Outlook with the exact same address. We have successfully emailed PO's before from Evo, but maybe only to other vendors. This vendor's server may be rejecting the mail for some other reason than the email address. I will try to get a copy of the email-- we always BCC to someone here.

Title: Re: PO email
Post by kkmfg on 12/19/07 at 08:51:44

Or post the system administrator message (the raw message source not the copy you'd normally see in your email window)

Title: Re: PO email
Post by kkmfg on 12/19/07 at 09:07:30

I'm pretty sure I know the cause of one of the problems:

The getting tagged as SPAM problem is because the nzEmail library appends an

X-Library: Indy 9

header to the outgoing messages. SpamAssassin and other spam blockers will then think of the message as suspicious because apparently some spambots also use the Indy email library. Thus, if this header were removed it's possible (and likely) that the email would no longer be tagged as spam.

Now, for the getting bounced problem I would still need to see a bounced message's source.

Title: Re: PO email
Post by cathyh on 12/19/07 at 12:09:17

Here is the header for the message sent through Evo:

Microsoft Mail Internet Headers Version 2.0
Received: from mxout01-esl-se-cyg.cygrids.net ([85.118.200.136]) by mail.wing.com with Microsoft SMTPSVC(6.0.3790.1830);
Mon, 17 Dec 2007 11:21:58 -0800
Received: from nsmailhub01b.trelleborg.com (ns_mailhub_01b.trelleborg.com [194.236.202.56])
by mxout01-esl-se-cyg.cygrids.net (Cygrids SMTP Service) with ESMTP id 1C2B2267DD2
for <asegura@wing.com>; Mon, 17 Dec 2007 20:22:21 +0100 (CET)
X-VirusChecked: Checked
X-Env-Sender: asegura@wing.com
X-Msg-Ref: server-4.tower-117.messagelabs.com!1197919307!5052427!1
X-StarScan-Version: 5.5.12.14.2; banners=-,-,-
X-Originating-IP: [66.127.229.195]
X-SpamReason: No, hits=4.3 required=7.0 tests=MIME_BOUND_NEXTPART,
MIME_BOUND_RKFINDY,X_LIBRARY
From: Postmaster@trelleborg.com
Subject: DELIVERY FAILURE: User Greg.Myer (Greg.Myer@trelleborg.com) not listed in
Domino Directory
To: "Addie Segura" <asegura@wing.com>
MIME-Version: 1.0
Date: Mon, 17 Dec 2007 11:21:46 -0800
X-Priority: 3 (Normal)
X-Library: Indy 9.00.10
X-OriginalArrivalTime: 17 Dec 2007 19:21:46.0973 (UTC) FILETIME=[10DC78D0:01C840E2]
X-MIMETrack: Itemize by SMTP Server on NS_MAILHUB_01b/SVR/TRELLEBORG(Release 6.5.6|March
06, 2007) at 2007-12-17 20:21:46,
Serialize by Router on NS_MAILHUB_01b/SVR/TRELLEBORG(Release 6.5.6|March 06, 2007) at
2007-12-17 20:21:48,
Serialize complete at 2007-12-17 20:21:48
Message-ID: <OF5AAEA27D.B069347F-ONC12573B4.006A5D1F-C12573B4.006A5D92@trelleborg.com>
Content-Type: multipart/report; report-type=delivery-status; boundary="==IFJRGLKFGIR8711586UHRUHIHD"
Return-Path: <>
--==IFJRGLKFGIR8711586UHRUHIHD
Content-Type: text/plain; charset=UTF-8
Content-Transfer-Encoding: base64
--==IFJRGLKFGIR8711586UHRUHIHD
Content-Type: message/delivery-status
--==IFJRGLKFGIR8711586UHRUHIHD

Content-Type: message/rfc822
Received: from mxin02-relay.cbrcom.com ([10.57.29.36])
by nsmailhub01b.trelleborg.com (Lotus Domino Release 6.5.6)
with ESMTP id 2007121720214648-1971180 ;
Mon, 17 Dec 2007 20:21:46 +0100
Received: from mail117.messagelabs.com [195.245.231.211] by mxin02-relay.cbrcom.com
(SMTPD32-8.15) id AC5C3B43022C; Mon, 17 Dec 2007 20:22:04 +0100
Received: (qmail 10667 invoked from network); 17 Dec 2007 19:21:48 -0000
Received: from mail.wing.com (HELO mail.wing.com) (66.127.229.195)
by server-4.tower-117.messagelabs.com with SMTP; 17 Dec 2007 19:21:48 -0000
Received: from WING-34OP-0710 ([192.168.0.118]) by mail.wing.com with Microsoft SMTPSVC(6.0.3790.1830);
Mon, 17 Dec 2007 11:21:46 -0800
X-VirusChecked: Checked
X-Env-Sender: asegura@wing.com
X-Msg-Ref: server-4.tower-117.messagelabs.com!1197919307!5052427!1
X-StarScan-Version: 5.5.12.14.2; banners=-,-,-
X-Originating-IP: [66.127.229.195]
X-SpamReason: No, hits=4.3 required=7.0 tests=MIME_BOUND_NEXTPART,
MIME_BOUND_RKFINDY,X_LIBRARY
From: "Addie Segura" <asegura@wing.com>
Subject: added light gray and dark gray to PO
To: Greg.Myer@trelleborg.com
MIME-Version: 1.0
Reply-To: "Addie Segura" <asegura@wing.com>
Date: Mon, 17 Dec 2007 11:21:46 -0800
X-Priority: 3 (Normal)
X-Library: Indy 9.00.10
Return-Path: asegura@wing.com
X-OriginalArrivalTime: 17 Dec 2007 19:21:46.0973 (UTC) FILETIME=[10DC78D0:01C840E2]
X-MIMETrack: Itemize by SMTP Server on NS_MAILHUB_01b/SVR/TRELLEBORG(Release 6.5.6|March
06, 2007) at 2007-12-17 20:21:46,
Serialize by Router on NS_MAILHUB_01b/SVR/TRELLEBORG(Release 6.5.6|March 06, 2007) at
2007-12-17 20:21:48
Message-ID: <OF5AAEA27D.B069347F-ONC12573B4.006A5D1F-C12573B4.006A5D92@trelleborg.com>
Content-Type: multipart/mixed; boundary="=_NextPart_2rfkindysadvnqw3nerasdf"
--=_NextPart_2rfkindysadvnqw3nerasdf
Content-Transfer-Encoding: 7bit
Content-Type: text/plain
--=_NextPart_2rfkindysadvnqw3nerasdf
Content-Type: application/octet-stream;
name="P5170.PDF"
Content-Disposition: attachment;
filename="P5170.PDF"
Content-Transfer-Encoding: base64
--=_NextPart_2rfkindysadvnqw3nerasdf--

--==IFJRGLKFGIR8711586UHRUHIHD--

Title: Re: PO email
Post by kkmfg on 12/19/07 at 12:40:20

So you are saying that if you sent a message through outlook to Greg.Myer *at* trelleborg *dot* com (obfuscated to protect the poor guy from any more spam than he already gets) that it goes through fine? That seems odd because his mail server appears to be saying that Greg.Myer is not a valid user on their end.

If I send an email out of evo to one of our other email addresses here it works fine... Apparently other people are able to send out of Evo as well (as someone already mentioned their mail getting spam canned).

If your answer really is yes, you can send to that exact address in outlook then I'll have to sniff around and see if there is anything fishy with the Domino email server...

Title: Re: PO email
Post by cathyh on 12/19/07 at 13:45:03

Yes according to the purchaser she could email the attached PDF to Greg.Myer using Outlook 2007 no problem. But through the Evo email program she got the sys admin error. She also says this has happened with other vendors too.

I just tried to email both Greg and myself (on the to line with ; in between addresses) and I got the same sys admin error, AND my email went to the spam folder in Outlook (2007).

Here are both headers:

Microsoft Mail Internet Headers Version 2.0
Received: from mxout02-esl-se-cyg.cygrids.net ([85.118.200.137]) by mail.wing.com with Microsoft SMTPSVC(6.0.3790.1830);
Wed, 19 Dec 2007 12:28:48 -0800
Received: from nsmailhub01a.trelleborg.com (unknown [194.236.202.55])
by mxout02-esl-se-cyg.cygrids.net (Cygrids SMTP Service) with ESMTP id A336E2E6D70
for <cathyh@wing.com>; Wed, 19 Dec 2007 21:29:17 +0100 (CET)
X-VirusChecked: Checked
X-Env-Sender: cathyh@wing.com
X-Msg-Ref: server-7.tower-59.messagelabs.com!1198096116!92465316!1
X-StarScan-Version: 5.5.12.14.2; banners=-,-,-
X-Originating-IP: [66.127.229.195]
X-SpamReason: No, hits=4.3 required=7.0 tests=MIME_BOUND_NEXTPART,
MIME_BOUND_RKFINDY,X_LIBRARY
From: Postmaster@trelleborg.com
Subject: DELIVERY FAILURE: User Greg.Myer (Greg.Myer@trelleborg.com) not listed in
Domino Directory
To: "Cathy Hamilton" <cathyh@wing.com>
MIME-Version: 1.0
Date: Wed, 19 Dec 2007 12:28:34 -0800
X-Priority: 3 (Normal)
X-Library: Indy 9.00.10
X-OriginalArrivalTime: 19 Dec 2007 20:28:36.0028 (UTC) FILETIME=[BB4537C0:01C8427D]
X-MIMETrack: Itemize by SMTP Server on NS_MAILHUB_01a/SVR/TRELLEBORG(Release 6.5.4|March
27, 2005) at 2007-12-19 21:28:45,
Serialize by Router on NS_MAILHUB_01a/SVR/TRELLEBORG(Release 6.5.4|March 27, 2005) at
2007-12-19 21:28:48,
Serialize complete at 2007-12-19 21:28:48
Message-ID: <OF699B552F.E6BF65F5-ONC12573B6.00707F28-C12573B6.00707FC0@trelleborg.com>
Content-Type: multipart/report; report-type=delivery-status; boundary="==IFJRGLKFGIR20960670UHRUHIHD"
Return-Path: <>

--==IFJRGLKFGIR20960670UHRUHIHD
Content-Type: text/plain; charset=UTF-8
Content-Transfer-Encoding: base64

--==IFJRGLKFGIR20960670UHRUHIHD
Content-Type: message/delivery-status

--==IFJRGLKFGIR20960670UHRUHIHD
Content-Type: message/rfc822

Received: from mxin02-relay.cbrcom.com ([10.57.29.36])
by nsmailhub01a.trelleborg.com (Lotus Domino Release 6.5.4)
with ESMTP id 2007121921284578-706785 ;
Wed, 19 Dec 2007 21:28:45 +0100
Received: from mail59.messagelabs.com [195.245.230.83] by mxin02-relay.cbrcom.com
(SMTPD32-8.15) id AF10AC44021C; Wed, 19 Dec 2007 21:29:04 +0100
Received: (qmail 7659 invoked from network); 19 Dec 2007 20:28:37 -0000
Received: from mail.wing.com (HELO mail.wing.com) (66.127.229.195)
by server-7.tower-59.messagelabs.com with SMTP; 19 Dec 2007 20:28:37 -0000
Received: from WING-558-GA-512 ([192.168.0.122]) by mail.wing.com with Microsoft SMTPSVC(6.0.3790.1830);
Wed, 19 Dec 2007 12:28:36 -0800
X-VirusChecked: Checked
X-Env-Sender: cathyh@wing.com
X-Msg-Ref: server-7.tower-59.messagelabs.com!1198096116!92465316!1
X-StarScan-Version: 5.5.12.14.2; banners=-,-,-
X-Originating-IP: [66.127.229.195]
X-SpamReason: No, hits=4.3 required=7.0 tests=MIME_BOUND_NEXTPART,
MIME_BOUND_RKFINDY,X_LIBRARY
From: "Cathy Hamilton" <cathyh@wing.com>
Subject: PO# 5162 revised
To: Greg.Myer@trelleborg.com, cathyh@wing.com
MIME-Version: 1.0
Reply-To: "Cathy Hamilton" <cathyh@wing.com>
Date: Wed, 19 Dec 2007 12:28:34 -0800
X-Priority: 3 (Normal)
X-Library: Indy 9.00.10
Return-Path: cathyh@wing.com
X-OriginalArrivalTime: 19 Dec 2007 20:28:36.0028 (UTC) FILETIME=[BB4537C0:01C8427D]
X-MIMETrack: Itemize by SMTP Server on NS_MAILHUB_01a/SVR/TRELLEBORG(Release 6.5.4|March
27, 2005) at 2007-12-19 21:28:45,
Serialize by Router on NS_MAILHUB_01a/SVR/TRELLEBORG(Release 6.5.4|March 27, 2005) at
2007-12-19 21:28:48
Message-ID: <OF699B552F.E6BF65F5-ONC12573B6.00707F28-C12573B6.00707FC0@trelleborg.com>
Content-Type: multipart/mixed; boundary="=_NextPart_2rfkindysadvnqw3nerasdf"

--=_NextPart_2rfkindysadvnqw3nerasdf
Content-Transfer-Encoding: 7bit
Content-Type: text/plain

--=_NextPart_2rfkindysadvnqw3nerasdf
Content-Type: application/octet-stream;
name="P5162.PDF"
Content-Disposition: attachment;
filename="P5162.PDF"
Content-Transfer-Encoding: base64

--=_NextPart_2rfkindysadvnqw3nerasdf--

--==IFJRGLKFGIR20960670UHRUHIHD--

[/b]header from internal mail to me which was sent to Outlook spam folder:[/b]

Microsoft Mail Internet Headers Version 2.0
Received: from WING-558-GA-512 ([192.168.0.122]) by mail.wing.com with Microsoft SMTPSVC(6.0.3790.1830);
Wed, 19 Dec 2007 12:28:36 -0800
From: "Cathy Hamilton" <cathyh@wing.com>
Subject: PO# 5162 revised
To: Greg.Myer@trelleborg.com, cathyh@wing.com
Content-Type: multipart/mixed; boundary="=_NextPart_2rfkindysadvnqw3nerasdf"
MIME-Version: 1.0
Reply-To: "Cathy Hamilton" <cathyh@wing.com>
Date: Wed, 19 Dec 2007 12:28:34 -0800
X-Priority: 3
X-Library: Indy 9.00.10
Return-Path: cathyh@wing.com
Message-ID: <EMAILKnjfC2vOdoppuU00000c26@mail.wing.com>
X-OriginalArrivalTime: 19 Dec 2007 20:28:36.0028 (UTC) FILETIME=[BB4537C0:01C8427D]
--=_NextPart_2rfkindysadvnqw3nerasdf
Content-Type: text/plain
Content-Transfer-Encoding: 7bit
--=_NextPart_2rfkindysadvnqw3nerasdf
Content-Type: application/octet-stream;
name="P5162.PDF"
Content-Transfer-Encoding: base64
Content-Disposition: attachment;
filename="P5162.PDF"
--=_NextPart_2rfkindysadvnqw3nerasdf--

Title: Re: PO email
Post by cathyh on 12/19/07 at 14:03:24

Never mind the mail to me going to spam folder- I forgot that at one time when I was getting alot of spoofed mail from myself I put my email address in the blocked senders list!

Title: Re: PO email
Post by cathyh on 12/19/07 at 14:25:26

Never Never mind!! :-[
I should have forced my purchaser to review the email addresses in front of me before continuing on with this wild goose chase-- there is an "e" missing in myer (meyer) in the Evo email- I just checked it myself.

I am wondering now if all the problems are really just bad emails. I am wondering how many problem email addresses there are since this is the first I have heard about it.

Title: Re: PO email
Post by kkmfg on 12/19/07 at 16:07:17

Well that means our only problem is with the messages being tagged SPAM and I already posted about that.

Title: Re: PO email
Post by David Waldmann on 12/20/07 at 05:37:18

kkmfg wrote:

Well that means our only problem is...

Don't I wish :P

Actually, on the subject of email, the problem I posted is different. Does email from AR-A or AP-A work for anyone else?

Title: Re: PO email
Post by kkmfg on 12/20/07 at 05:42:31

Are you saying that emailing works in other areas just not those ones? And, what exactly does the bounced message say? Once again the headers would be helpful in tracing down the problem.

Title: Re: PO email
Post by David Waldmann on 12/20/07 at 08:14:35

Emailing forms works fine everywhere. *

Creating a new Outlook Email using the link in AR-A or AP-A is where the problem is. If you've never used it, it (as far as I understand) is just supposed to work like a mailto:user@domain.com link. And it appears to - it opens a new Outlook message addressed to the email address selected. However, it does not actually get sent. I don't know how to show headers, because as far as I can tell there are no headers on Sent messages, only Received ones. It goes into the Sent folder, and a message from System Administrator shows up in my InBox, immediately.

* Actually, there is one bug. It emails fine, but when you email a Customer Quote from ES-D it gives you an error message, and it does not update the email address for the contact/customer.

http://i29.photobucket.com/albums/c275/dwaldmann/IS%20Tech/Undeliverable.jpg

Title: Re: PO email
Post by kkmfg on 12/20/07 at 11:25:37

Well, there are headers on sent messages. After all, the recipient and the sender are both defined in headers.

But, from your screen shot it seems as if outlook itself is bouncing the message and not your mail server. This seems quite odd... I'm not exactly an expert with Outlook (I use Thunderbird and webmail myself) so I'm not sure how much help I can be with Outlook problems. However, I could at least ask this much: Do mailto tags properly work?

Title: Re: PO email
Post by TooColdHere on 12/20/07 at 11:56:38

I can use AR-A and AP-A to send an e-mail, but when the message opens in Outlook I have to check the properties of the address. The E-mail type entry shows the contact e-mail address. When I click the "Internet Type" button the e-mail type shows SMTP. Now the message will send successfully.

Title: Re: PO email
Post by David Waldmann on 12/21/07 at 05:59:02

Yes, mailto tags work fine.

TooColdHere: I'm not sure where you are finding the properties of the address - can you enlighten me?

Edit: I found out that by right-clicking the email address you can get to properties. The "Email Type" is "DW @ VFH . US" (without the spaces) which is the email address I'm trying to send to. When I click the button next to it that says "Internet Type" it changes the Email Type to "SMTP" and the name of the button changes to "Custom Type". Then it will go through.

Title: Re: PO email
Post by kkmfg on 12/21/07 at 08:13:09

And TooColdHere gets a cookie for the winning solution! ;-)

But, I'm sure it'd still be nice to figure out why Outlook screws up on the Evo link but works fine for mailto tags... I suppose we'd need NovaZyg to enlighten us on what goes on in Evo when you use the Email link.