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Evo-ERP and DBA Classic >> Sales >> Serial Number entry problem
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Message started by brama1050 on 03/21/08 at 07:31:13

Title: Serial Number entry problem
Post by brama1050 on 03/21/08 at 07:31:13

Certain inventory items have been assigned serial number control. The serial numbers have been entered from the work order entry in WO-I. Normally, when a sales order is released in SO-E any product that has serial number control will be asked to enter the serial numbers at that time. Starting yesterday, when I release a sales order the system proceeds through all the normal screens. The screen asking if you want to enter serial numbers comes up and I click on "yes" the screen for the serial number entry appears and then immediately disappears. I have tried three different computers, three different sales orders with three different model numbers. We even restarted the server.

Anyone else have this problem!! :-?

Title: Re: Serial Number entry problem
Post by GasGiant on 03/21/08 at 08:31:31

I've seen this behavior with other programs. For us a lookup is failing when it got to a bad record. The table may fix itself when the next serial number is entered via WO-I or you may have to root out the offending entry with Maintain Database. Otherwise it is time for a tech support call. :-/