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Evo-ERP and DBA Classic >> Sales >> Customer "" not found during invoicing
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Message started by vswhipple on 05/28/08 at 11:28:20

Title: Customer "" not found during invoicing
Post by vswhipple on 05/28/08 at 11:28:20

We're running DBA Classic and suddenly started getting the following error in a pop-up box at the start of invoicing in SO-F:

"Customer "" not found. Invoices for this customer will not be printed".

Once you click "OK" to close the pop-up box, invoicing resumes as usual.

Can anyone tell me how to stop this error from appearing?

Thanks!
Vykie Whipple
Brey-Krause Mfg. Co.

Title: Re: Customer "" not found during invoicing
Post by GasGiant on 05/28/08 at 11:32:28

Delete or add a name to the customer record that has no name?

Title: Re: Customer "" not found during invoicing
Post by vswhipple on 05/28/08 at 12:28:42

I've looked through Maintain Database and there are no customers without a code or a name in BKARCUST. Any other suggestions?

Thanks,
Vykie

Title: Re: Customer "" not found during invoicing
Post by Lynn_Pantic on 05/28/08 at 17:41:28

My guess is, you have a blank record in your Open SO file. Go into SO-A and scroll up to the top of te list. See if there is an entry with nothing in it. If there is, deleting it should resolve the problem.

Title: Re: Customer "" not found during invoicing
Post by vswhipple on 05/28/08 at 19:41:42

Thanks for the feedback, Lynn.

You were right, there was an open sales order. I deleted it, but it didn't make a difference. We're still getting the same error.

Any other suggestions?

Thanks,
Vykie

Title: Re: Customer "" not found during invoicing
Post by GasGiant on 05/29/08 at 03:51:41

Check to see that it is truly gone. Maintain database on BKARINV to see if any SOs have blank customer numbers.

Title: Re: Customer "" not found during invoicing
Post by vswhipple on 05/29/08 at 05:37:48

That worked!! Thank you!
Vykie

Title: Re: Customer "" not found during invoicing
Post by GasGiant on 05/29/08 at 05:56:02

Inigo: "Fezzik, you did something right."

Fezzik: "Don't worry, I won't let it go to my head."

Title: Re: Customer "" not found during invoicing
Post by NovaZyg on 05/29/08 at 08:28:20

Princess Bride, quote.. Nice.

Title: Re: Customer "" not found during invoicing
Post by gtladmin on 05/29/08 at 13:42:25

Vykie,

We have the same issue from time to time (Evo, not classic) and I've always had to go in maintain DB and remove those entries. Sometimes we end up with 10-15 per company (we have a few companies). I still have no idea how they get created, we have quite a few folks who enter sales orders though. Regularly I try to check the SO list and see if there are any and during scheduled maintenance remove them so the statement activity isn't affected. For example, right now we have 7 in one company that need to be removed.

Val

Title: Re: Customer "" not found during invoicing
Post by Ncoleman on 07/01/09 at 20:56:53

This started happening to me only after I started Retention Billing. I ahd searched everywhere for that Customer code and it did not exist