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Evo-ERP and DBA Classic >> Sales >> E-mailing invoices
http://www.istechforum.com/YaBB.pl?num=1216050462

Message started by RPCAdmin on 07/14/08 at 08:47:42

Title: E-mailing invoices
Post by RPCAdmin on 07/14/08 at 08:47:42

I have a TS user (remote salesman) who has been successfully e-mailing invoices to his customers. It has suddenly stopped working. Here are the messages he receives:

After selecting the invoice to print, he gets to the print window.
He selects e-mail.
After he selects OK - he gets the error: Unable to open file C:\ISTS\PDFS\Ixxxxx.PDF.
This has only started recently.

Any clues as to what has stopped working?

Title: Re: E-mailing invoices
Post by NovaZyg on 07/14/08 at 09:10:25

yeah, have him run the new user settings. US-A. or T7SMK.RWN..

Click on the email tab. then click on the Attach path entry field. press Enter then save and exit.

I have seen it happen to a few users that the conversion did not take.. this fixes it.

Title: Re: E-mailing invoices
Post by RPCAdmin on 07/14/08 at 09:35:20

Allen,

Tried that, didn't help - still getting the error.

Looked at the nzemail.cfg file and the fourth line is " PC:\ISTS\PDFS\" - wasn't sure if this is correct or not.

Title: Re: E-mailing invoices
Post by RPCAdmin on 07/14/08 at 10:45:33

OK - I think I got it. Went into US-A, deleted what was on the Attach path entry field, so it is now just \, and saved it. It is now working correctly.

Title: Re: E-mailing invoices
Post by Lynn_Pantic on 07/15/08 at 17:14:30

Check to see where the PDFs are going - if the path is just \ then you may be cluttering up the DBAMFG with a bunch of unnecessary files. It should be set to a specific path - doesn't matter where so long as the folder exists andhte user has write access to it.

Title: Re: E-mailing invoices
Post by RPCAdmin on 07/16/08 at 03:53:06

Originally it was set to C:\ISTS\PDFS\ and that was not working. I might try fiddling around with some other directories to see if it will still work.

Title: Re: E-mailing invoices
Post by RPCAdmin on 07/16/08 at 04:59:44

OK - remember that this is a Terminal server user - I tried setting it again to C:\ISTS\PDFS\ and it did not work. I set it to M:\ISTS\PDFS\ and it did work.