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Evo-ERP and DBA Classic >> Sales >> Payment half posted?
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Message started by kkmfg on 07/15/08 at 06:43:34

Title: Payment half posted?
Post by kkmfg on 07/15/08 at 06:43:34

One of the office people here is telling me that they went to AR-C to record a payment on a few invoices. It marked the invoices as paid but did not actually add any money into our undeposited account like it should. And so, the invoices are all marked paid but the system seems to think that we didn't actually get any money. Other invoices processed around this time are fine and do show up in the undeposited account. How is it possible to fix this or figure out what happened?

Title: Re: Payment half posted?
Post by lmk223a on 07/15/08 at 07:39:05

When processing customers payments to invoice, there is a popup screen that asks the user which bank account to use. Perhaps someone inadvertently selected the wrong bank account.

By Printing Cash Receipts Journal for that day, or days in question, the report will list which cash account was used to deposit the customers payments. (GL-D is print journals)

If the wrong cash account was used, the payment(s) can be reversed and processed to the proper account.