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Evo-ERP and DBA Classic >> Problem Reports - Repeatable >> PDF Links will hang Acrobat process
http://www.istechforum.com/YaBB.pl?num=1259772508

Message started by awaretech on 12/02/09 at 09:48:28

Title: PDF Links will hang Acrobat process
Post by awaretech on 12/02/09 at 09:48:28

Since the 9/16/09 Update, I have some users whose Acrobat process will hang if they try to open a PDF link. It's consistent per machine - works fine every time on my machine, but other users will hang every single time. The version of Acrobat/Reader is across the board, anywhere from 6 to 9. I think it has to do with whether a pdf launches within Internet Explorer (rather than Acrobat) - that's what seems to cause the hang.

In Evo, the file association is set to "I".

Title: Re: PDF Links will hang Acrobat process
Post by gtladmin on 12/02/09 at 15:14:46

I have seen this on one user PC - Acrobat Reader is 9.2 and it launches outside on it's own. In this case, however, I think it may be (at times) the end user being a bit impatient, especially if there are a number of links and she is printing from Evo and has indicated to include printing linked documents. It has to open the instance for each, including if there is also a word document.

Val

Title: Re: PDF Links will hang Acrobat process
Post by awaretech on 12/03/09 at 08:17:42

In our case, it's always when the user launches the pdf from the camera icon. Sometimes I've seen 2 or 3 instances of Acrobat.exe in Task Manager, hogging up 99% cpu.

That same link that hangs Acrobat in Evo will launch fine in DBA.

Title: Re: PDF Links will hang Acrobat process
Post by gtladmin on 12/03/09 at 14:39:15

Interesting......I don't know if anyone gets hung up using the camera icon. I'll have to ask around. Mostly so far it's just when they print linked documents for a work order or something like that.

Val