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Evo-ERP and DBA Classic >> Problem Reports - Repeatable >> Trouble Logging into EVO
http://www.istechforum.com/YaBB.pl?num=1264356819

Message started by fluidman48 on 01/24/10 at 11:13:39

Title: Trouble Logging into EVO
Post by fluidman48 on 01/24/10 at 11:13:39

I am unable to get into EVO. We are using the 9/16/09 update. After entering my user name and password I get the following message: "Error while creating menu item." I click OK and then get the following message: Error during creation of module menu items - 2: "3", "22", "AR", 26, "Accounts Receivable".

I can get into Classic DBA (version 2004.1 9/16/09 update), but cannot access AR-C and CS-O, so I am assuming the two issues are related. What do I need to do?

Title: Re: Trouble Logging into EVO
Post by Lynn_Pantic on 01/25/10 at 09:38:18

The issues are unrelated. The Evo login is because your menu has gotten corrupted. You will need to have your administrator delete and recreate it.

No access to programs in DBA is based on the PS-B setting and unrelated to the Evo menu.

Title: Re: Trouble Logging into EVO
Post by fluidman48 on 01/25/10 at 10:19:14

OK. I got the login problem resolved, but what needs to be done to regain access to AR-C and CS-O? When I try to access these programs I simply get thrown back to the main AR and CS menus.

Title: Re: Trouble Logging into EVO
Post by Lynn_Pantic on 01/25/10 at 11:09:55

That sounds like a data corruption issue. Or possibly a file larger than 2 GB. Look at your data folder sorted by size and make sure no single file is 2 GB. If not, then look at other CS and AR programs and see which open and which do not. That will help isolate which data file is damaged. BKPRCOMM is a suspect based on AR-C and CS-O both failing.

Title: Re: Trouble Logging into EVO
Post by fluidman48 on 01/25/10 at 14:42:16

Issue resolved. Thanks, Lynn. It was a corrupt BKPRCOMM file.