ISTech Support Forum - Closing RMA's

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Closing RMA's (Read 575 times)

carie

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Posts: 209
Gender: female

Closing RMA's
11/14/06 at 09:45:29

I was very happy to see the close RMA prompt in SO-P-H
But, if I have an RMA that was a credit SO only - It won't give me the option to close RMA. The only way to do it is to create a reorder SO and then go and cancel the line items in that SO to close it out. Seems like there should be another way around this? You can close the RMA if it has been ReOrdered only!

Evo-ERP Version 2015.2 with Build 7/02/2015
Pervasive 11.3 - 10 licenses / DBA since 2002

Carie Kirk
McDantim Inc
Helena, Montana

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carie Full Member Posts: 209 Gender:	Re: Closing RMA's Reply #1 - 02/20/08 at 14:06:00 I am revisiting this issue - Is there a way that I am missing to close a RMA with only a Credit SO converted? Also I was hoping we could add a "view open/closed" button on the RMA module. Carie
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GasGiant Administrator How can I help? Posts: 1523 Gender:	Re: Closing RMA's Reply #2 - 02/20/08 at 14:20:06 Which RMA module are you using? The one in RM or the one in SO?
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cathyh Active Member I used to be indecisive; now I'm not so sure...... Posts: 1213 Gender:	Re: Closing RMA's Reply #3 - 02/20/08 at 15:25:23 Quote from GasGiant on 02/20/08 at 14:20:06: Which RMA module are you using? The one in RM or the one in SO? Does this mean we should abandon the SO version in favor of the RM version? I will take the SO version out of the menus if this is the case. We do not use this yet but are preparing to implement it.
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carie Full Member Posts: 209 Gender:	Re: Closing RMA's Reply #4 - 02/20/08 at 15:37:35 I am still using the SO version. We are looking at the other but need to nail down some procedures first.
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