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Serial Number entry problem (Read 258 times)
brama1050
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Serial Number entry problem
03/21/08 at 07:31:13
 
Certain inventory items have been assigned serial number control.  The serial numbers have been entered from the work order entry in WO-I.  Normally, when a sales order is released in SO-E any product that has serial number control will be asked to enter the serial numbers at that time.  Starting yesterday, when I release a sales order the system proceeds through all the normal screens.  The screen asking if you want to enter serial numbers comes up and I click on "yes" the screen for the serial number entry appears and then immediately disappears.  I have tried three different computers, three different sales orders with three different model numbers.  We even restarted the server.
 
Anyone else have this problem!! Huh
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GasGiant
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Re: Serial Number entry problem
Reply #1 - 03/21/08 at 08:31:31
 
I've seen this behavior with other programs. For us a lookup is failing when it got to a bad record. The table may fix itself when the next serial number is entered via WO-I or you may have to root out the offending entry with Maintain Database. Otherwise it is time for a tech support call. undecided
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