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IN-A not calculating field quantities (Read 508 times)
markoptics
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IN-A not calculating field quantities
04/16/08 at 14:51:00
 
When I search in IN-A I can see on hand quantity, on PO, allocated, available and WIP but when I enter the item number and recalculate, all fields including on purchase order and on hand and WIP and allocations go to zero.  (All except WIP - that one is still there) How can I fix this?
Julie
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Re: IN-A not calculating field quantities
Reply #1 - 04/17/08 at 07:52:28
 
We are having the same problem.  We've asked several times, but, it appears that the consensus is it is a problem over here.  We cannot find the problem and the parts just continue to disappear!  I do not know how to fix this.  
You should also check to see if your Inventory Value and Inventory Listing both show that part number.  When I run both of these reports the parts in question show up on the Listing but not on the Value???  There are NO transactions done to these parts, nothing being Issued to WO's or adjusted out of stock, nothing...and the quantities just go away.  
 
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GasGiant
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Re: IN-A not calculating field quantities
Reply #2 - 04/17/08 at 09:14:47
 
This sounds like a serious problem for which you should be making a service call / email to IS Tech Support. Posting on this forum does not guarantee that anything more than some helpful suggestions will be offered in response. The longer you wait, the more you stand to lose.
 
When contacting support (or when posting here), be sure to include the information about your setup, such as what I have in my signature below.
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Re: IN-A not calculating field quantities
Reply #3 - 04/17/08 at 12:12:42
 
We've emailed them several times, and they are now ignoring most of our emails.  I'm actually just the buyer over here and do not know much about this sort of thing.  I know enough that we are having some very serious problems.  I'm on here searching for people having the same issues and seeing what other people are saying to them.  Maybe this isn't the most productive way to find the fix, but, its all I can think of to do now.
 
Thank you for the information!
-Joanie
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Lynn_Pantic
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Re: IN-A not calculating field quantities
Reply #4 - 04/17/08 at 20:04:35
 
I have actually been emailing with both Michael and Joe at your company regarding this problem.  There was a utility suggested to be run (SM-J-C Transaction level) and I have not yet heard what the results were.
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Lynn Pantic
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