ISTech Support Forum - Customer "" not found during invoicing

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Customer "" not found during invoicing (Read 1115 times)

vswhipple

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Posts: 28

Customer "" not found during invoicing
05/28/08 at 11:28:20

We're running DBA Classic and suddenly started getting the following error in a pop-up box at the start of invoicing in SO-F:

"Customer "" not found. Invoices for this customer will not be printed".

Once you click "OK" to close the pop-up box, invoicing resumes as usual.

Can anyone tell me how to stop this error from appearing?

Thanks!
Vykie Whipple
Brey-Krause Mfg. Co.

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GasGiant Administrator How can I help? Posts: 1523 Gender:	Re: Customer "" not found during invoicing Reply #1 - 05/28/08 at 11:32:28 Delete or add a name to the customer record that has no name?
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vswhipple Browser Posts: 28	Re: Customer "" not found during invoicing Reply #2 - 05/28/08 at 12:28:42 I've looked through Maintain Database and there are no customers without a code or a name in BKARCUST. Any other suggestions? Thanks, Vykie
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Lynn_Pantic Administrator evolution (n) - gradual change to a different form Posts: 5681	Re: Customer "" not found during invoicing Reply #3 - 05/28/08 at 17:41:28 My guess is, you have a blank record in your Open SO file. Go into SO-A and scroll up to the top of te list. See if there is an entry with nothing in it. If there is, deleting it should resolve the problem.
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vswhipple Browser Posts: 28	Re: Customer "" not found during invoicing Reply #4 - 05/28/08 at 19:41:42 Thanks for the feedback, Lynn. You were right, there was an open sales order. I deleted it, but it didn't make a difference. We're still getting the same error. Any other suggestions? Thanks, Vykie
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GasGiant Administrator How can I help? Posts: 1523 Gender:	Re: Customer "" not found during invoicing Reply #5 - 05/29/08 at 03:51:41 Check to see that it is truly gone. Maintain database on BKARINV to see if any SOs have blank customer numbers.
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vswhipple Browser Posts: 28	Re: Customer "" not found during invoicing Reply #6 - 05/29/08 at 05:37:48 That worked!! Thank you! Vykie
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GasGiant Administrator How can I help? Posts: 1523 Gender:	Re: Customer "" not found during invoicing Reply #7 - 05/29/08 at 05:56:02 Inigo: "Fezzik, you did something right." Fezzik: "Don't worry, I won't let it go to my head."
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NovaZyg Administrator When all else fails.. Read the instructions. Posts: 789 Gender:	Re: Customer "" not found during invoicing Reply #8 - 05/29/08 at 08:28:20 Princess Bride, quote.. Nice.
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gtladmin

Active Member

Diving is fun,
diving is fun!

Posts: 1306
Gender: female

Re: Customer "" not found during invoicing
Reply #9 - 05/29/08 at 13:42:25

Vykie,

We have the same issue from time to time (Evo, not classic) and I've always had to go in maintain DB and remove those entries. Sometimes we end up with 10-15 per company (we have a few companies). I still have no idea how they get created, we have quite a few folks who enter sales orders though. Regularly I try to check the SO list and see if there are any and during scheduled maintenance remove them so the statement activity isn't affected. For example, right now we have 7 in one company that need to be removed.

Val

Val Feehan

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Ncoleman Browser I Love EvoERP! Posts: 1	Re: Customer "" not found during invoicing Reply #10 - 07/01/09 at 20:56:53 This started happening to me only after I started Retention Billing. I ahd searched everywhere for that Customer code and it did not exist
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ISTech Support Forum › Evo-ERP and DBA Classic › Sales

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