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Customer "" not found during invoicing (Read 1121 times)
vswhipple
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Customer "" not found during invoicing
05/28/08 at 11:28:20
 
We're running DBA Classic and suddenly started getting the following error in a pop-up box at the start of invoicing in SO-F:
 
 "Customer "" not found.  Invoices for this customer will not be printed".  
 
Once you click "OK" to close the pop-up box, invoicing resumes as usual.
 
Can anyone tell me how to stop this error from appearing?
 
Thanks!
Vykie Whipple
Brey-Krause Mfg. Co.
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GasGiant
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Re: Customer "" not found during invoicing
Reply #1 - 05/28/08 at 11:32:28
 
Delete or add a name to the customer record that has no name?
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Re: Customer "" not found during invoicing
Reply #2 - 05/28/08 at 12:28:42
 
I've looked through Maintain Database and there are no customers without a code or a name in BKARCUST.  Any other suggestions?
 
Thanks,
Vykie
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Re: Customer "" not found during invoicing
Reply #3 - 05/28/08 at 17:41:28
 
My guess is, you have a blank record in your Open SO file.  Go into SO-A and scroll up to the top of te list.  See if there is an entry with nothing in it.  If there is, deleting it should resolve the problem.
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Lynn Pantic
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Re: Customer "" not found during invoicing
Reply #4 - 05/28/08 at 19:41:42
 
Thanks for the feedback, Lynn.
 
You were right, there was an open sales order.  I deleted it, but it didn't make a difference.  We're still getting the same error.
 
Any other suggestions?
 
Thanks,
Vykie
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Re: Customer "" not found during invoicing
Reply #5 - 05/29/08 at 03:51:41
 
Check to see that it is truly gone. Maintain database on BKARINV to see if any SOs have blank customer numbers.
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Re: Customer "" not found during invoicing
Reply #6 - 05/29/08 at 05:37:48
 
That worked!!  Thank you!
Vykie
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Re: Customer "" not found during invoicing
Reply #7 - 05/29/08 at 05:56:02
 
Inigo: "Fezzik, you did something right."
 
Fezzik: "Don't worry, I won't let it go to my head."
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Re: Customer "" not found during invoicing
Reply #8 - 05/29/08 at 08:28:20
 
Princess Bride, quote.. Nice.
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Re: Customer "" not found during invoicing
Reply #9 - 05/29/08 at 13:42:25
 
Vykie,
 
We have the same issue from time to time (Evo, not classic) and I've always had to go in maintain DB and remove those entries. Sometimes we end up with 10-15 per company (we have a few companies).  I still have no idea how they get created, we have quite a few folks who enter sales orders though.  Regularly I try to check the SO list and see if there are any and during scheduled maintenance remove them so the statement activity isn't affected.  For example, right now we have 7 in one company that need to be removed.
 
Val
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Re: Customer "" not found during invoicing
Reply #10 - 07/01/09 at 20:56:53
 
This started happening to me only after I started Retention Billing. I ahd searched everywhere for that Customer code and it did not exist
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