ISTech Support Forum - E-mailing invoices

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E-mailing invoices (Read 769 times)

RPCAdmin

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E-mailing invoices
07/14/08 at 08:47:42

I have a TS user (remote salesman) who has been successfully e-mailing invoices to his customers. It has suddenly stopped working. Here are the messages he receives:

After selecting the invoice to print, he gets to the print window.
He selects e-mail.
After he selects OK - he gets the error: Unable to open file C:\ISTS\PDFS\Ixxxxx.PDF.
This has only started recently.

Any clues as to what has stopped working?

Mike Nessen
Sr. Engineer/IT Manager/Anything else I need to be
EVO-Erp Build (always the latest) Client/Server
Pervasive 2000i on NT4 Server 15 users

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NovaZyg Administrator When all else fails.. Read the instructions. Posts: 789 Gender:	Re: E-mailing invoices Reply #1 - 07/14/08 at 09:10:25 yeah, have him run the new user settings. US-A. or T7SMK.RWN.. Click on the email tab. then click on the Attach path entry field. press Enter then save and exit. I have seen it happen to a few users that the conversion did not take.. this fixes it.
Back to top	Allen Landry Evo~ERP EvoERP and DBA Classic always Beta's of the Latest versions. IP Logged

RPCAdmin Active Member Please save me from the Users!!!!!!! Posts: 521 Gender:	Re: E-mailing invoices Reply #2 - 07/14/08 at 09:35:20 Allen, Tried that, didn't help - still getting the error. Looked at the nzemail.cfg file and the fourth line is " PC:\ISTS\PDFS\" - wasn't sure if this is correct or not.
Back to top	Mike Nessen Sr. Engineer/IT Manager/Anything else I need to be EVO-Erp Build (always the latest) Client/Server Pervasive 2000i on NT4 Server 15 users IP Logged

RPCAdmin Active Member Please save me from the Users!!!!!!! Posts: 521 Gender:	Re: E-mailing invoices Reply #3 - 07/14/08 at 10:45:33 OK - I think I got it. Went into US-A, deleted what was on the Attach path entry field, so it is now just \, and saved it. It is now working correctly.
Back to top	Mike Nessen Sr. Engineer/IT Manager/Anything else I need to be EVO-Erp Build (always the latest) Client/Server Pervasive 2000i on NT4 Server 15 users IP Logged

Lynn_Pantic Administrator evolution (n) - gradual change to a different form Posts: 5681	Re: E-mailing invoices Reply #4 - 07/15/08 at 17:14:30 Check to see where the PDFs are going - if the path is just \ then you may be cluttering up the DBAMFG with a bunch of unnecessary files. It should be set to a specific path - doesn't matter where so long as the folder exists andhte user has write access to it.
Back to top	Lynn Pantic IS Tech Support lynn@istechsupport.com IP Logged

RPCAdmin Active Member Please save me from the Users!!!!!!! Posts: 521 Gender:	Re: E-mailing invoices Reply #5 - 07/16/08 at 03:53:06 Originally it was set to C:\ISTS\PDFS\ and that was not working. I might try fiddling around with some other directories to see if it will still work.
Back to top	Mike Nessen Sr. Engineer/IT Manager/Anything else I need to be EVO-Erp Build (always the latest) Client/Server Pervasive 2000i on NT4 Server 15 users IP Logged

RPCAdmin Active Member Please save me from the Users!!!!!!! Posts: 521 Gender:	Re: E-mailing invoices Reply #6 - 07/16/08 at 04:59:44 OK - remember that this is a Terminal server user - I tried setting it again to C:\ISTS\PDFS\ and it did not work. I set it to M:\ISTS\PDFS\ and it did work.
Back to top	Mike Nessen Sr. Engineer/IT Manager/Anything else I need to be EVO-Erp Build (always the latest) Client/Server Pervasive 2000i on NT4 Server 15 users IP Logged

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ISTech Support Forum › Evo-ERP and DBA Classic › Sales

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