How are you answering the questions "download customers only?" and "exclude customers?"

Sorry I do not know - Works for me fine

Here are the field/selections I'm using:
 
Labels
Yes print Contact Name
5  Contact Number
Yes Include Blank Names
Download Customers Only NO
Exclude Customers, NO
ACCT Code - the range is 1st through Zephyr (Ship-To's start with a symbol such as # or ~ and we want to EXCLUDE them)
 
Sort by ALPHA
C, 3-up labels
 
Everything else is wide open, no selections.
 
 
Now what I'm noticing is that they aren't printing out in true alphabetical (name) order, the names are scattered all over the place.  That would take some investigating to find out why....lol