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can't print RMA (Read 2743 times)
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can't print RMA
09/19/08 at 12:58:15
 
Does any one have an idea why I can not print RMAs from EVO?  I am using T6RMA1.RTM.  After I select the RTM, it kicks me back to the drop down menu and I never get to the printer options screen.
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Lynn_Pantic
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Re: can't print RMA
Reply #1 - 09/19/08 at 13:35:35
 
Works fine here.  Have you modified (and perhaps corrupted) the RTM?  Try changing the RTM to one of the Sales order ones (T6SOB4.RTM for example) and see if that prints.  If it does, then the RTM itself is likely the problem.
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Re: can't print RMA
Reply #2 - 09/19/08 at 14:22:42
 
Nope, that doesn't work either.  I haven't messed with T6RMA1.RTM at all.  To print a RMA I need to be in Classic and use the BK form.
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Re: can't print RMA
Reply #3 - 09/23/08 at 07:09:43
 
Do you have EVO notes turned on?
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Re: can't print RMA
Reply #4 - 09/23/08 at 07:34:05
 
I do have EVO notes turned on.  Does that effect printing RMAs?
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Re: can't print RMA
Reply #5 - 09/23/08 at 13:13:23
 
Absolutely, you will need to use ENRMA1.RTM which is a clone of T6RMA1.RTM but with the extra EVO notes sub reports.
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Re: can't print RMA
Reply #6 - 09/24/08 at 06:34:59
 
Nope, still not working.  The ENRMA1.RTM file I have is dated 4-16-2008.  Is there a newer one?
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Re: can't print RMA
Reply #7 - 11/11/08 at 09:15:09
 
I am having the same problem, with EVO not printing RMA's.  I think the problem started happening when we turned the EVO notes on.  The problem really is that it wont even give you the RTM option when printing, it just kicks you back to the Sales mod screen.  Any thoughts as to why this started happening?  It was working fine when we originally converted to EVO.
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Re: can't print RMA
Reply #8 - 11/14/08 at 14:50:59
 
You absolutely need to have ENRMA1.RTM that is dated 9/23/08.  If you open up the RTM using the TAS-M RTM editor, there should be 7 tabs at the bottom.
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Re: can't print RMA
Reply #9 - 11/14/08 at 15:17:21
 
OK, I definitely for some reason do not have the ENRMA1.RTM file, I dont know why?  Do you know how I would go about getting it?
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Re: can't print RMA
Reply #10 - 11/15/08 at 12:09:38
 
I will send it to you.
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Re: can't print RMA
Reply #11 - 11/17/08 at 12:27:24
 
So I saved the RTM you sent me and I am still having the same problem with the RMA not printing.  When I go to RM-B and click through it all, the print screen comes up and gives me the print options of preview, printer, email or file after I hit ok on this screen it just takes me back to the sales module.  I am not given the graphical form name thing that normal comes up when I am printing things.  Any thoughts on why this is happening?  Again when we first switched over to EVO all this was working fine.
 
Thanks,!
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Re: can't print RMA
Reply #12 - 04/21/09 at 09:37:45
 
Did this get resolved?  I am having the same problem with my  updated (Dec 08)test company- the ENrma1.rtm has got the right date, (I just recreated it in case I had messed it up at some point in the past).
 
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Re: can't print RMA
Reply #13 - 04/21/09 at 11:52:49
 
Lynn sent me a new copy of the RTM and that worked.  Thanks Lynn.
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Cathy Hamilton
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Re: can't print RMA
Reply #14 - 07/15/09 at 07:27:32
 
I am still having a problem with this no matter what form I type in to have it print, it kicks me back to the main menu, I have tried many different RTMs, please help we really need this feature to work for us.
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