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Bug tracking system (Read 4081 times)
Kelloggs
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Bug tracking system
09/22/08 at 10:44:55
 
"A bug tracking system is a software application that is designed to help quality assurance and programmers keep track of reported software bugs in their work."
 
Months ago, a "Bug Tracking System" was mention by either ISTECH or the Forum users. I still thinking that it is a great idea.  
 
So what happen?
 
Here is one of the best tracking System (According to Sourceforge anyways)
 
 
http://www.mantisbt.org/
 
Requierements (All of them are need it to run YaBB)

  • PHP 5.2.0 and higher  
  • MySQL database 4.1.1 and higher (MS SQL, DB2, and PostgreSQL are also supported).  
  • Web server (Apache, IIS, etc

 
Cost
  • Free

 
 
 
Kelloggs
 
 Angry
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kkmfg
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Re: Bug tracking system
Reply #1 - 09/22/08 at 10:52:06
 
Actually, YaBB runs under PERL not PHP. Also, it uses flat files not a MySQL database.
 
However, the hosting provider does support PHP and MySQL so neither is a problem.
 
I'm also the one that originally brought the topic up. And I still do want to see it. I think that it has the potential to better communicate bugs to the developers and progress on squashing those bugs to the users.
 
I believe that GasGiant was going to work on getting a homebrew system of his up for use as a bug tracker for EvoERP. I, of course, am not the correct person to answer questions about that.
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Collin
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Re: Bug tracking system
Reply #2 - 09/22/08 at 10:53:31
 
Quote from Kelloggs on 09/22/08 at 10:44:55:
"
So what happen?

 
Oh, and...
 
Mechanic: Somebody set up us the bomb.
 
If any of you get that I'll be impressed.
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Collin
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Kelloggs
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Re: Bug tracking system
Reply #3 - 09/22/08 at 11:04:57
 
The bottom line is that it is a good idea, and ISTECH should reconsider it.
 
Kelloggs
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Re: Bug tracking system
Reply #4 - 09/22/08 at 11:44:15
 
It is still on the table. My last post on the idea is here: http://www.istechforum.com/YaBB.pl?num=1201182565/12#12
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Kelloggs
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Re: Bug tracking system
Reply #5 - 09/22/08 at 12:16:28
 
That post was started 8 months ago.
 
Another 8 months on the table?
 
 
 undecided
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Re: Bug tracking system
Reply #6 - 09/22/08 at 16:22:39
 
Well, with only a few of us around the table, and with no money on the table, I would not call it a high priority, even though it is well worth doing. Keep that wheel squeaky Wink
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Kelloggs
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Re: Bug tracking system
Reply #7 - 09/23/08 at 08:12:20
 
If it is a matter of money and resources, Our company can do it.
I can buy the domain/hosting and set up the software.
 
 Tongue
 
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Re: Bug tracking system
Reply #8 - 09/23/08 at 08:28:07
 
It is not the money, it is the time and resources.  We all agree it is a Great idea, and we would all benefit from it. But none of us have the time to maintain it.  Bugs need to be logged and verified. Most bugs are not where the user reports them. Users will tell us they can't post a Sales order SO-G.. most of the time that is a symptom. The bug is really in SO-A when the order was entered. So it takes time to track and verify these issues. We can't just let the users enter what they think are bugs, we would need a person devoted to the task of verifying bugs and being able to reproduce it. Then that bug could be added to the bug list and handed over to programming with an explanation on how to reproduce it.  That is a resource that we don't have at this time.
 
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Allen Landry
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Re: Bug tracking system
Reply #9 - 09/23/08 at 08:32:39
 
Aaggghhhhrrrrmm.... Well... aren't we starting to see that certain people weren't so dumb and off base when they suggested to open the source code to paying customers.  Roll Eyes Maybe, just maybe it would open the door toward some help with bug tracking. Now, if I could only remember who suggested that many times over the past 5 years....
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Collin
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Kelloggs
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Re: Bug tracking system
Reply #10 - 09/23/08 at 09:17:59
 
If you dont mind my asking, how do you track your bugs?
 
 
 Kelloggs
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Re: Bug tracking system
Reply #11 - 09/23/08 at 10:56:07
 
Currently we have a list of bugs, that come from this forum and from customer complaints to Tech support. We try to duplicate them. and if we can then we try to fix them. There are some that we know are bugs but we can't duplicate and those are much much harder to fix. For example UMC reported a problem with APC and that it sometimes is missing the APINVT record and one side of the GL posting.  There have been a few others who report this happening to them too, but not many maybe 3 others.  So it is some configuration or circumstances that we can not duplicate here so it is much harder to catch this bug.. But we have sent out a special version to the users who have complained of this error, that tracks lines of code and  generates an audit file.. I did this about 2 weeks ago and I have had no feedback...
 
Most bugs that we can duplicate are emailed to programming and we fix them right away if we can, then they get sent to the person(s) who complained about them. The rest of the users get them with the next update, or if they have the same issue or request to be sent the fix we do so.
 
So our current bug list is really kept here on the forum, and through email reports to the programmers by tech support.
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Allen Landry
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Kelloggs
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Re: Bug tracking system
Reply #12 - 09/23/08 at 11:20:08
 
Allen,  
 
I see your point now, but I still thinking that a bug tracking system is need it.
 
I have said that to you and Lynn many times, and I would say it again, if there anything we can do to help please let us know.
 
 Tongue
 
 
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Re: Bug tracking system
Reply #13 - 09/23/08 at 17:13:55
 
Quote from Kelloggs on 09/23/08 at 11:20:08:
Allen,

I see your point now, but I still thinking that a bug tracking system is need it.

I have said that to you and Lynn many times, and I would say it again, if there anything we can do to help please let us know.

Tongue

Kelloggs

 
Yes, I once again second this request. I would like a more transparent bug tracker at some point in the not so distant future.
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Collin
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Re: Bug tracking system
Reply #14 - 09/24/08 at 05:21:05
 
Sounds like you two have it covered. One less thing for me to lose sleep over  Smiley
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