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ISTech Support Forum › Evo-ERP and DBA Classic › Problem Reports - Repeatable

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EvoCoSettings.ini (Read 2637 times)

kkmfg Senior Member Ghost of the code Posts: 411 Gender:	Re: EvoCoSettings.ini Reply #15 - 12/02/08 at 14:40:08 I think that you'll be best served in paying the $125 for a support call. Then the ball is in their court until it's fixed. The forum is nice but for really nasty problems you sometimes have to call.
Back to top	Collin K & K Manufacturing, Inc EvoERP Version 1-22-10 SP3 5 User Workgroup Pervasive 10 IP Logged

Lenette Senior Member That's why they call it work!! Posts: 461 Gender:	Re: EvoCoSettings.ini Reply #16 - 12/02/08 at 15:42:20 Well geeeeezzzzzzz you'd think they'd just call me and bill me!!!!!!
Back to top	Version: Current (always current on patches) Build - 05/21/19 T7-7iR11 Pervasive 12.00 - EVO seats 15 DC seats 5 DBA since 2002 Lenette Egan McDantim Inc Helena, Montana IP Logged

kkmfg Senior Member Ghost of the code Posts: 411 Gender:	Re: EvoCoSettings.ini Reply #17 - 12/03/08 at 07:38:59 Seems a bit presumptuous for a company to call you and offer to take your money. But, the door is open, you just have to step through it.
Back to top	Collin K & K Manufacturing, Inc EvoERP Version 1-22-10 SP3 5 User Workgroup Pervasive 10 IP Logged

Lenette

Senior Member

That's why they call
it work!!

Posts: 461
Gender: female

Re: EvoCoSettings.ini
Reply #18 - 12/03/08 at 08:48:19

Quote:

Silver Plan - [b]Includes unlimited email support [/b] Unlimited email based technical support during normal business hours. Assigned tech rep - always work with the same person. Also includes all program updates. Once registered, you will be given an email address for use when posting questions.

Just for the record, I have never been oppposed to telephone tech support. (I have spoke with Lynn several times on the phone.)

My support plan offers unlimited email support coupled with the ability to post questions here. So I have done both of these things. In my opinion, ,any times Lynn & group are overwhelmed with emails and posting here is the quickest way to get a problem resolved. It also allows other to see if they have the same problem. I assume if a number of people post "I have this problem, too" then it may get resolved in the next patch or update.

It seems strange to me that I am the only person with this problem which occured after the last update. In my emails from Lynn on this subject, she implied that it is a netword security issue. I have allowed everyone to do everything to that file and yet I still get the error. Somehow, I didn't think Lynn was offering network security tech support. Perhaps, her job description has changed and for $125 she'll have an answer that wasn't available in my "unlimited email support".

This group is filled with many amazing and talented individuals and I have learned so many things from them over the years. Why stop now!

Lenette

Version: Current (always current on patches)
Build - 05/21/19 T7-7iR11
Pervasive 12.00 - EVO seats 15 DC seats 5
DBA since 2002

Lenette Egan
McDantim Inc
Helena, Montana

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GasGiant

Administrator

How can I help?

Posts: 1523
Gender: male

Re: EvoCoSettings.ini
Reply #19 - 12/03/08 at 09:20:16

This is always a great place to start, if you have time. Obviously, emergencies should go directly to support, but we can be pretty timely here, too. We do get a few people who will scream in their forum posts that they must have a fix right away, but they won't call for support. That can be a little annoying, and sometimes I feel like ignoring their posts altogether, but I usually try to help anyway.

As for baffling problems like yours that only seem to be happening with one person... well it really is hard to correct something you can't duplicate elsewhere. We all like to try, but our guesses may or may not be helpful. It is a crap shoot, but such is the nature of user forums

On the other hand, if you are working with support and feeling frustrated over the email exchange, sometimes it is necessary to escalate. IS Tech has the ability to log directly in to your system and look at things for themselves.

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Lenette Senior Member That's why they call it work!! Posts: 461 Gender:	Re: EvoCoSettings.ini Reply #20 - 12/03/08 at 09:28:22 GasGiant.... the user from Reply # 7 also has the problem. Lenette
Back to top	Version: Current (always current on patches) Build - 05/21/19 T7-7iR11 Pervasive 12.00 - EVO seats 15 DC seats 5 DBA since 2002 Lenette Egan McDantim Inc Helena, Montana IP Logged

NovaZyg Administrator When all else fails.. Read the instructions. Posts: 789 Gender:	Re: EvoCoSettings.ini Reply #21 - 12/03/08 at 11:30:46 Lenette, I just need to fix a few things first then I will look into the EvoCosettings issue with you. Should be today or tomorrow.
Back to top	Allen Landry Evo~ERP EvoERP and DBA Classic always Beta's of the Latest versions. IP Logged

Lenette Senior Member That's why they call it work!! Posts: 461 Gender:	Re: EvoCoSettings.ini Reply #22 - 12/03/08 at 11:50:24 Thanks Allen, I popped an email to the other user with the error but have not heard back. Lenette
Back to top	Version: Current (always current on patches) Build - 05/21/19 T7-7iR11 Pervasive 12.00 - EVO seats 15 DC seats 5 DBA since 2002 Lenette Egan McDantim Inc Helena, Montana IP Logged

Lenette Senior Member That's why they call it work!! Posts: 461 Gender:	Re: EvoCoSettings.ini Reply #23 - 12/04/08 at 09:24:56 THANK YOU THANK YOU THANK YOU Thanks to Allen's help, the problem is gone. He sent me 2 new program files that fixed the problem. If anyone else encounters this problem, pop me and email and I will forward the files on to you. So am I suppose to pay in U.S. funds or Canadian dollars??? Lenette
Back to top	Version: Current (always current on patches) Build - 05/21/19 T7-7iR11 Pervasive 12.00 - EVO seats 15 DC seats 5 DBA since 2002 Lenette Egan McDantim Inc Helena, Montana IP Logged

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ISTech Support Forum › Evo-ERP and DBA Classic › Problem Reports - Repeatable

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