I really want to like the RMA module, but it is very hard. We have continually had sporadic problems with both processing Work Orders and posting Invoices for products that have serial numbers, which is nearly all of the items we repair. I will try to cover some of the problems here...
 
 - When an item is dispositioned, the serial number is recorded in BKARTXNS as a pending transaction. When posting is attempted we receive an error saying that the serial number is already being used. Clearing the entry in BKARTXNS fixes this. This problem just started after the 8/4/08 update.
 
 - When releasing a multiple line repair with serial numbers, it will usually release the lines and SN , but when we go to Post the repair order it does the first work order OK,  but when it gets to the second line item it gives the message that a Qty. of 1 already exists in the REP Location. The only way to get out of this is the go to Task Manager and End Task.
 
 - Sometimes instead of posting properly the screen will just flash. Hitting escape ends the process, but the serial numbers are not associated with the order in the SERIAL table, which is obviously important for traceability.  
 
It is very hard to track what is really going wrong with these orders. Our service manager is befuddled and wants to throw out the whole process. I understand her frustration and share it because she calls me several times each day to fix the messes. I don't know what can be done at this point, but any suggestions would be helpful.

I don't use the Service Module as there seems to be some issues with it and my military maintenance background has a hard time grasping the way EVO handles repairs, but I agree with GasGiant.  
Normally (from my experience), when you are repairing an item, you mainly need to know where it is (if you have mulitiple shops or workcenters) and what status it's in (waiting parts, waiting shop/workcenter, in shop, etc).  The transaction files are fine for manufacturing, but I don't see their use in repairs, unless it's an in-house thing where you are going to return it to stock.    
I would think that repairs should have different status codes than manufacturing workorders, and that serial numbers/lot numbers should be recorded (expecially for reports), but as they generally aren't inventory they shouldn't be treated as such.

Hi Colin
We are just starting to use RMA Module.  I ran into a few issues while we were in the test company - the worse was that an invoice number was duplicated in SR and SO - that was a bit of a mess but perhaps we did something wrong here that "allowed" this type of error.  There is no routing on the S/R work order.  How do I track the labor in repairs?  Do you issue repair parts to the work order or directly on the S/r?
I am dealing with many complainers that do not like change so I just would like to know that the RMA module is working well before we implement it.  Otherwise it gives fuel to the complainers and I don't want to give them any ammunition to shut the new module down before it even begins.
Appreciate your input
Regards
Debra Bernhard