Welcome, Guest. Please Login.
11/15/24 at 11:38:29
News:
Home Help Search Login


Pages: 1
Send Topic Print
Can't print RMA after update (Read 684 times)
dashdown
Full Member
***


Be alert.  The
world needs more
lerts.

Posts: 189
Gender: male
Can't print RMA after update
02/10/09 at 11:33:40
 
I installed the latest update last weekend and now we can't print RMAs from Evo.  It jumps from the form selection screen back to the RMA drop down menu.  We can print from DBA.  I've put my RTM from my backup back and I've also tried using the RTX file.  Nothing seems to work.
 
Anyone know how to fix this?
Back to top
 
 
Email   IP Logged
GasGiant
Administrator
*****


How can I help?

Posts: 1523
Gender: male
Re: Can't print RMA after update
Reply #1 - 02/10/09 at 11:46:44
 
We had to take the RTX from the RTX folder and it worked fine.
Back to top
 
 


Email WWW GasGiant GasGiant 31012781 swordworlder swordworlder   IP Logged
dashdown
Full Member
***


Be alert.  The
world needs more
lerts.

Posts: 189
Gender: male
Re: Can't print RMA after update
Reply #2 - 02/10/09 at 12:06:28
 
Tried that, didn't work.  Is there something I need to do besides copy it to the right directory and change the extension to RTM?
Back to top
 
 
Email   IP Logged
Chris82
Browser
*


I Love EvoERP!

Posts: 22
Gender: male
Re: Can't print RMA after update
Reply #3 - 03/07/09 at 10:12:19
 
Quote from GasGiant on 02/10/09 at 11:46:44:
We had to take the RTX from the RTX folder and it worked fine.

 
Would you be able to go into more detail on how to do that? I can't quite follow what you mean.
Back to top
 
 
  IP Logged
GasGiant
Administrator
*****


How can I help?

Posts: 1523
Gender: male
Re: Can't print RMA after update
Reply #4 - 03/07/09 at 10:43:24
 
There is a subfolder named "RTX" in which are master copies of the the standard RTMs, except that their suffix is ".RTX" If you are having problems with, say, T7SOB4.RTM and want to try the newest version of the standard form, rename your current T7SOB4.RTM to T7SOB4.OLD and copy the T7SOA4.RTX from the RTX folder into your company folder, then rename the RTX to end with RTM. That gives you the most up-to-date copy of the form (if it has been changed as part of a recent update), with the only caveat being that, if you have customized the form, you may need to reapply your mods. I've had to update a few forms recently, so I just copied our header mods from the old form into the new one with the form editor.
Back to top
 
 


Email WWW GasGiant GasGiant 31012781 swordworlder swordworlder   IP Logged
Chris82
Browser
*


I Love EvoERP!

Posts: 22
Gender: male
Re: Can't print RMA after update
Reply #5 - 03/07/09 at 11:04:27
 
Quote from GasGiant on 03/07/09 at 10:43:24:
There is a subfolder named "RTX" in which are master copies of the the standard RTMs, except that their suffix is ".RTX" If you are having problems with, say, T7SOB4.RTM and want to try the newest version of the standard form, rename your current T7SOB4.RTM to T7SOB4.OLD and copy the T7SOA4.RTX from the RTX folder into your company folder, then rename the RTX to end with RTM. That gives you the most up-to-date copy of the form (if it has been changed as part of a recent update), with the only caveat being that, if you have customized the form, you may need to reapply your mods. I've had to update a few forms recently, so I just copied our header mods from the old form into the new one with the form editor.

 
Makes much more sense. Thanks  Smiley
Back to top
 
 
  IP Logged
Pages: 1
Send Topic Print