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PDF Links will hang Acrobat process (Read 641 times)
Missy Burke
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PDF Links will hang Acrobat process
12/02/09 at 09:48:28
 
Since the 9/16/09 Update, I have some users whose Acrobat process will hang if they try to open a PDF link.  It's consistent per machine - works fine every time on my machine, but other users will hang every single time.  The version of Acrobat/Reader is across the board, anywhere from 6 to 9.  I think it has to do with whether a pdf launches within Internet Explorer (rather than Acrobat) - that's what seems to cause the hang.  
 
In Evo, the file association is set to "I".
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Missy Burke
Awareness Technology, Inc.
Evo 2015.2
Pervasive 10/Win2008/Client-server
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Re: PDF Links will hang Acrobat process
Reply #1 - 12/02/09 at 15:14:46
 
I have seen this on one user PC - Acrobat Reader is 9.2 and it launches outside on it's own.  In this case, however, I think it may be (at times) the end user being a bit impatient, especially if there are a number of links and she is printing from Evo and has indicated to include printing linked documents.  It has to open the instance for each, including if there is also a word document.
 
Val
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Val Feehan
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Missy Burke
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Re: PDF Links will hang Acrobat process
Reply #2 - 12/03/09 at 08:17:42
 
In our case, it's always when the user launches the pdf from the camera icon.  Sometimes I've seen 2 or 3 instances of Acrobat.exe in Task Manager, hogging up 99% cpu.
 
That same link that hangs Acrobat in Evo will launch fine in DBA.
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Missy Burke
Awareness Technology, Inc.
Evo 2015.2
Pervasive 10/Win2008/Client-server
43 Full/5 DC Users
Email WWW   IP Logged
gtladmin
Active Member
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Diving is fun,
diving is fun!

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Re: PDF Links will hang Acrobat process
Reply #3 - 12/03/09 at 14:39:15
 
Interesting......I don't know if anyone gets hung up using the camera icon.  I'll have to ask around.  Mostly so far it's just when they print linked documents for a work order or something like that.
 
Val
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Val Feehan
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