The RMA programs on the SO-P menu have not been supported for several years.  You should be using the RM module instead and SO-O-J & K for reports.

K, found it under the ADMIN account, but how do I add the menu to various users?  I know how to add menu lines, but there doesn't seem to be a way to add main menu icons.  I really don't want to recreate the user via ADMIN and then go through deleting what they don't need... tedious at best.
 
Also, what about all of the existing RMA's that where entered with SO-F?  Are they transferred to the new RMA area?  If not, how do I get them there?

You need to edit the user menu, and in the menu button window, go down to the last menu item and then hit the down arrow to create a new blank item. Click in the blank box and you will see an ellipsis (...). Click on the ellipsis(...) and a window will pop up where you can select the menu button you want.  Once you've added the button, click on the menu lines tab to add the menu items for that button, then save.

Still need info on existing RMA's, but there's a new problem; the RMA's won't print.  When you select the PRINT button, the window just closes.  No error, no message, nothing to the printer?!?!?
 
Help please.

I think on the printing issue we reported the same thing. I just tried it myself, and we have the same problem still.  It comes all the way up to t6rma1.rtm, you select that, and nothing.  It does not go to the usual print window.

The correct form for RM-B is IT6RMA1.RTM, noting the "I" in front of "T6". You'll always find the most recent version of that in the rtx folder. Works fine here. We have been using this "new" module for three years and it works fine. There were a number of bugs in the service module for those using serial numbers, but most of that is cleared up, now. The only problems we see these days are the occasional dissociation of service work orders from their service order line item and errors with serial number availability when we go to release, but we have work-arounds for both that keep us chugging. We process over 250 RMAs per year.

Well, sorry to say that didn't work either.  Same thing; I put the form name in, IT6RMA1.RTM, and soon as I hit Enter it closes down the window.