It is because each contact can have up to 10 email addresses.  I have already asked Allen to suppress the ones that are not populated.  Strange thing is, I only see this sometimes, not always so I need to pay more attention & determine when I do and when I don't, a pattern will make it easier to resolve.

I think I fixed it. "BZ" Binary Zeros in the email addresses The code had  a check to see if the email field was <> '' but if there was a BZ in the field then it would not be blank and therefor show up in the list. I sent a fix to Lynn today.
 

This may be related.
 
I was trying to figure out an issue with sending email from AR-A and found this. Even though there are many email addresses in Contacts, not a one is showing up in the drop-down when you click the email button.
 
I am using the new nzemailtll file so I don't know if that's part of the problem.
 
I have another customer with similar configuration/quantity of Contacts, and get just 1 email address in the drop-down.
All customers that I checked that have only one address seem ok.
 

Quote from Kelloggs on 05/02/12 at 07:38:37:

 
Agreed, but I thought maybe I just don't understand the proper setup. Maybe it works better when starting from scratch than when converting from Classic Contacts....?
 
There are a couple issues I'm having just trying to figure out how you're supposed to use it - maybe once I do I can tell if it's broke or not.
 
For one, and this is more a Feature related issue, why, when you Exit out of editing (or adding) a Contact, it goes back to the main customer screen, not the grid that shows the Contacts.
 
Next, the info on the Grid does not always correspond with what's shown when you Edit Contact. For instance, in the example below, the contact I select in the Grid shows no name, but an email and phone. When I "select" or edit it, I see Name, but no email or phone.
 

Just had one.
 
I notice them occasionally as blank Customers in AR-A or Contacts in CM-A, and usually go in to delete them but hadn't recently.
 
I think it happens when someone starts to create a new customer/contact but doesn't complete it, but there must be some common feature that I haven't figured out as it doesn't always happen when you abort.

Another issue - it seems you can't edit or delete a "contact" that does not have a name. If you double-click it, the edit screen comes up with the Primary Contact in the Name field and NO email or phone...
 
Also, the multiple blank lines, I think, has been partially fixed. It seems ok in SO-B, SO-C, SO-F and ES-D, but not SO-P-B.

We are having the same problems with CO.  
1. The email lookup is case-sensitive, and when we update the addresses to match our convention, they still pull up the old way in email lookup, even though within CO it is updated. This is making it more cumbersome to search, because some addresses were originally entered in all caps, all lower case, etc.
2. CM-A lists a non-primary contact on the main screen, even though there is another primary contact listed in CO.  
3. There are a lot of contacts being duplicated in CO somehow. When we try to delete the duplicates, the main contact deletes as well.
 
Has there been any resolution to these problems?