Once in a great, great while, a customer's check bounces. I know how to enter that in AR-C, no problem. I enter the "bounce fee" as a bank service charge in AP-B as a manual check. However, when the customer reimburses me for the fee, I'm in a quandary. If you enter it as a sales order so that you can attach it to a particular PO, and create notes one way or another to show the invoice(s) and check number that were affected, you cannot assign it to a GL other than the default you use for sales, but it really isn't the sale of a widget. (or I don't see how you could other than making sure no one else is on, messing around in settings, running the sales order/invoice, and then going back and resetting the settings) If you enter it as AR-B, enter vouchers, while you can pick any GL designation that seems best, you can't make any notes that would attach it to a PO, check number and invoice(s) other than the little bit of description line available. Yes, notes are written, and it's all in the paper files, but someone at another station can't look up the whole chain easily.
So, how do my compatriots in DBA/EVO Land handle this (hopefully) rare dilemma?
Thanks for the input!
Ann Luce

Quote from EMI Ann on 06/10/15 at 10:28:07:

 
We just use AR-B, and even without extra notes that works fine for us. We put a note in the Customer Account about returned checks so it's easy to see them all at once.
 
However, you can easily use the Sales Order module if you like. Just create an item of the proper class to hit the GLs you want. We have several special items for things like returns and warranty work. No reason you couldn't do the same here.

Just to clarify, the Item can only specify the Class. You will need to have or set up a Class that has the right GLs.